Word After Word Books and Rock Cellar Records
are located in historic Downtown Truckee.

Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • We are located in Historic Downtown Truckee between Sweets Candies and Uncorked Wine Bar. Our address is 10118 Donner Pass Road, Truckee CA 96161.
  2. Where do I park?
    • Street parking is available right in front of the shop. There is a large free lot behind the bookstore, and another one at the end of the street.
  3. What are your hours?
    • We are open every day at 10am. Sunday through Thursday we stay open until 6pm, and Friday & Saturday we stay open until 8pm.
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please email or call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 3 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.